Online Banking Upgrade FAQ
Personal Banking 

We’re upgrading our internet banking to a new platform called Configure Digital, to provide a faster, more secure, and modern online banking experience. To ensure a smooth transition, please review the following information and take necessary action on items below.

Q: When is the upgrade?
The upgrade will go live on Wednesday September 23, 2026.

Q: Will internet banking be unavailable during the upgrade?
✅ Yes. All internet banking access will be temporarily unavailable from Monday September 21^st at 5:00 pm MT until Wednesday September 23^rd at 8:00 am MT. (39 hours)

Q: Will I need to re-enroll?
Most users will transfer automatically. Some situations, such as linked profiles or certain bill pay setups, may require re-enrollment (see Bill Pay section).
Your current login credentials will remain the same. However, you will be prompted to manually type in your username and password at first login. Biometrics or fingerprints will not allow you to log in for the first time post upgrade.

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Additional Information

 

Transfers

Q: Will my scheduled transfers carry over?
✅ Yes. Any recurring or scheduled transfers with a set future date will move to Configure Digital.

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Alerts & Preferences

Q: Will my alerts carry over?
✅ Yes. However, some alerts may need to be re-set after the upgrade because Configure Digital offers expanded alert options.

👉 User Action:
We recommend noting your current alert settings before the upgrade and review after the upgrade, making any necessary changes.

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Bill Pay

Q: Will my payees transfer?
✅ Yes.

Q: Will my scheduled payments transfer?
✅ Yes.

Q: Will the history of my payments transfer?
✅ Yes.

👉 User Action:

• Before the upgrade retain your scheduled payments and history of payments.

• After the upgrade verify all payees and scheduled payments carried over correctly.

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Quicken & Quickbooks

Important Notice: If you use QuickBooks or Quicken, this change will require updates to your software to maintain uninterrupted access.
👉 Click here for detailed conversion instructions.

Need Help?
If you have questions, contact us
Email: ib-support@dwb.bank
Phone: 701-523-5803  

We sincerely thank our loyal customers for your patience and support during these upgrades!